Shop Policies
Jewelry
Each piece is made by hand and made to order. All pieces include a certificate of authenticity from Xibalba and lifetime maintenance in our studio in Antigua Guatemala.
Jewelry Care
Every piece made in our studio meets the purity standars both in silver and gold.
The jade that we use has been ethically sourced in rivers in the south east of Guatemala. Other stones used in our pieces are natural stones as well.
While they are made to last a lifetime, pieces should be taken care of to prevent damage and tarnish.
Try not to submerge your jewelry in water, specially while bathing or swimming. Silver and gold get a natural patine while aging, evendo we like that change of color that jewelry can have, you can polish them regularly to keep them brighter and shinier.
Review our video to clean your pieces at home
Sizing
All rings are standard sizes.
If you don't know your ring size you can go to local jewelry store.
If you are in Guatemala you are welcome to stop by our studio and we will take your size.
Shipping
All our pieces are handmade to order to reduce over production. Here are our production times for pieces to be crafted:
- One week for Jewelry pieces
- Two weeks for Nispero apparel
- Three weeks for Santuario objects
All orders will be shipped from Antigua Guatemala through DHL Express.
Once your order is ready we'll email you with a tracking number.
Please note: All our prices are in USD. International orders may be subject to customs, taxes, import duties, or any additional charges by your local government. As the recipient, you are solely responsible for any of these charges.
Returns
Due to the handmade nature of our products, every piece is a final sale.
Make sure to select your size correctly before proceeding with purchase.
As the stones that we work with are all natural, colors might slightly change from piece to piece.
If by any chance you are not satisfied with your order, please contact us immediately.
Keep in mind you are purchasing a one-of-a-kind, 100% handmade piece fabricated in a small jewelry studio with love and intention. Occasional small imperfections are part of the essence that show the handmade character of the piece.
Wholesale + Private labeling + Custom
If you are interested in carrying Xibalba pieces in your store, you have a collection in your head or you just want to create a custom piece of jewelry, we would love to hear from you! Email us at hola@xibalbastudio.com
hola@xibalbastudio.com